DAY 1 (Technology Program) | Mon, 14 Oct 2019 @ 1:30 PM
We know that customer centric businesses enjoy better revenue (1.9X), better growth (1.4X) and better customer loyalty (1.6X). However transforming to be a customer led business is infinitely hard. Quite often our organisations are weighed down with cultural memory, behavioural residue, legacies and apathy to yet another organisational change.
Through this presentation we will explore three key areas of trends, technology and talent that are impacting the shift of businesses to customer centricity.
DAY 2 | Tue, 15 Oct 2019 @ 9:15 AM
Michael will share his remarkably inspiring story of overcoming extreme adversity to achieve incredible outcomes in both his personal and professional life. Global audience numbers now exceed 600,000 people. Despite and because of spending nearly 1/4 of his life in hospital, Michael's ability to help shift your mindset, instil perspective and have you determined to become the best version of yourself, will amaze and inspire.
Representing Australia in his chosen sport, holding an executive position with one of the largest companies in the world at the age of 23, and then throwing it all away to find his true passion and purpose, will leave you in awe.
Michael's story will undoubtedly bring a tear to your eye and a smile to your heart, but above all will teach you the keys to success, the importance of embracing change, and the mindset needed to achieve your goals. A presentation not to be missed.
DAY 2 | Tue, 15 Oct 2019 @ 10:45 AM
The art of innovation, isn't just about the tools we have, it's the way we put the pieces together for the people we serve. And now that tech has provided so many options – it's time to get busy. The good news is that we don't need to be experts in everything new, rather we need a culture of making change happen. Culture eats strategy for breakfast. And the culture we need is one that knows technology's core purposes is to improve the experience of the customers we serve.
In this keynote, I explore how we move beyond knowing what's next, to actually inventing it. How to empower organisations to reinvent themselves, and create an environment where tomorrow is more important than yesterday. This talk covers the most effective methods for product and process innovation where small changes can have a massive impact on your organisation. The audience inspired by the what they can do, they'll know exactly what they must do next.
DAY 3 | Wed, 16 Oct 2019 @ 9:00 AM
What does the hyper-connected consumer of tomorrow look like and how can brands and organisations connect with their changing expectations and needs?
Consumer futurist Amanda Stevens outlines how the convergence of digital and human evolution is presenting opportunities to build brand advocacy by delivering seamless and anticipatory customer experiences. She'll also outline a blueprint for growing market share by harnessing the best of high tech and high touch.
DAY 3 | Wed, 16 Oct 2019 @ 10:30 AM
Despite the fact that there is no shortage of advice about how to manage customer experience (a simple Google search returns more than 3 billion hits), very few organisations are providing the level of experience that customers expect. Why is this and does it even matter?
Drawing on her experience working with and observing organisations across the globe, Rebecca will discuss how we got to this point, what you and your organisation, within your unique context, should do next and how to keep momentum that drives growth. Be ready to take away practical and relevant next steps for your organisation!